WeekOne

Support Tickets

Never lose track of a
customer issue.

Keep every support request visible and resolved. Nothing falls through the cracks when your whole team can see the queue.

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A support queue your whole team can work from.

Ticket queue visible to your whole support team

Priority levels: Low, Medium, High, Urgent

Categories to route and report on tickets by type

Assign tickets to team members and track ownership

Public and internal comment threads on every ticket

Full customer record linked to every ticket for context

Status tracking: Open, In Progress, Waiting, Resolved, Closed

Support overview reports: volume, resolution rate, time-to-close

Five clear statuses. Always know where things stand.

OpenNew ticket, not yet assigned
In ProgressBeing worked on by the team
WaitingWaiting for customer response
ResolvedIssue fixed, pending confirmation
ClosedFully closed, customer satisfied

Full customer context on every ticket.

Every ticket links back to the customer record. When a ticket comes in, your team can see the customer's invoices, previous tickets, and full account history. No more switching apps. No more asking customers to repeat themselves.

Invoices
Past tickets
Account history

Common questions.

Can customers submit tickets themselves?
Not yet. Tickets are raised internally on behalf of customers. A customer-facing portal is on the roadmap.
Can I add internal notes to tickets?
Yes. Comments can be marked as internal, so they're visible only to your team, not customers.
Is there a way to see a customer's full ticket history?
Yes. The customer record shows all tickets, invoices, and other activity in one timeline.
Can I set up ticket categories?
Yes. Create your own categories in Settings → Ticket Categories and apply them when raising a ticket.

Stop losing track of
customer issues.

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